We are currently undertaking work in order to produce this publication.
The Department for Communities administers a range of benefits and allowances for people who are unable to work or who need help due to ill health or disability. One of these benefits is Disability Living Allowance (DLA), a tax-free benefit for people with disabilities who need help with mobility or care costs. In 2010, the Westminster Government announced an extensive programme of welfare reform. As a result, since June 2016, the new benefit, Personal Independence Payment is gradually replacing DLA for working age people.
When assessing PIP claims, the impact of the health condition on the claimant’s life is a key factor, rather than the claimant’s medical condition (which was the case for DLA). The new benefit has also introduced an independent assessment of need, which considers an individual’s ability to carry out key daily living and mobility activities. The Department has awarded the contract for completing these assessments to Capita Business Services Limited. The value of the contract at July 2019 was £80 million.
This report will consider the Department’s management of its contract with Capita and how well the contract has been delivered.