Digital Transformation in Northern Ireland

01 March 2018

Work in progress

We are currently undertaking work in order to produce this publication.  Details of when we aim to publish the finalised report is indicated below. 

Digital Transformation in Northern Ireland

As people make increasing use of digital technology, they expect public services to be available `digital by default’ so that they can access information and do business with government online, 24 hours a day. Continuing to provide government services exclusively through traditional channels (i.e. face to face, by telephone and mail) is no longer acceptable since it incurs additional costs, often provides a poor citizen experience and often creates inefficiencies and delays.

The Digital Transformation Programme was established in 2008 within the Department of Finance. The initiative sought to transform citizen-facing service delivery across Northern Ireland public sector organisations and, as a result, provide a more efficient service for both customer and tax payer.

Our report will examine:

  • the rationale for prioritising services to be transformed;
  • the extent to which digitally-transformed projects have enhanced the customer experience and maximised savings for the public sector;
  • the level of engagement with service users throughout the digitisation process; and
  • the veracity of savings claimed to date from digital transformation.

We plan to publish our report in September 2018.